Frequently Asked Questions

If you won a skin you're interested in but are having trouble withdrawing it, follow these steps: Go to your personal profile on Skinopolis. Find the item you need and click the 'Withdraw' button.

If the item still won't withdraw, possible reasons: You have a temporary Steam trade ban. Your Steam inventory is hidden by privacy settings (make it public). You haven't specified or have specified an incorrect Trade link in your profile settings. There are temporary connection issues on Steam's side or our sending bot. If all settings are correct but you still can't withdraw the skin — write to our support. We'll quickly resolve the issue and help you get your drop!

Unfortunately, your personal Steam balance and the balance on our site are two completely separate and unrelated systems. We don't have direct access to your Steam wallet.

There are several reasons why a promo code might not work: Steam level restrictions: Some promo codes on Skinopolis are created to protect against bots and can only be activated by users with a certain Steam account level. Unfortunately, you won't be able to use such promo codes if your Steam account is level 0.

Expiration date: The promo code may have expired, or it may have reached its activation limit. Typos: Make sure the promo code is entered correctly, without extra spaces and with the correct letter case.

Don't worry! Our support team is always ready to help. Just click the 'Support' button (or the chat icon on the site), describe your question or problem in detail, and our specialists will answer you as quickly as possible. We work to make your journey to top skins on Skinopolis as comfortable as possible!